LEGAL
How fast we ship, and what happens if something goes wrong.
Effective Date: July 23, 2026
Here’s exactly what to expect when you order from Divine Wellness—how fast we ship, what happens if something goes wrong, and where we stand on returns.
All orders ship within 2 business days.
Business days are Monday through Friday, excluding federal holidays. Orders placed on weekends or holidays begin processing the next business day.
During high-volume periods—major sales, holidays, new product launches—processing may take slightly longer. We’ll post a notice on the site if that happens.
Shipping rates are calculated at checkout based on your order weight, dimensions, and destination. You’ll see the exact cost before you pay.
We ship via USPS and other major carriers. Delivery times vary by service level and destination, typically 2–7 business days after your package leaves us.
Delivery estimates are not guarantees. Once your package is with the carrier, transit time is out of our hands.
You’ll receive a confirmation email when you place your order and a second email with tracking once it ships. Tracking can take up to 24 hours to show activity after the label is created.
We currently ship within the United States, including Alaska, Hawaii, and U.S. territories. Rates and transit times for non-contiguous destinations will be higher.
We do not ship internationally at this time.
CBD restrictions: We do not ship CBD products to states or jurisdictions where their sale or possession is restricted. If you order a restricted product for a restricted address, we’ll contact you to adjust the order or issue a refund for that item.
Please double-check your shipping address at checkout. We ship to the address you provide.
If a package is returned to us because of an incorrect or incomplete address, we’ll contact you to arrange reshipment. You’ll be responsible for the additional shipping cost.
If you catch an address error, email us immediately. If your order hasn’t shipped, we’ll fix it. If it’s already gone, we can’t recall it.
Once a package is handed to the carrier, it’s in their custody.
Marked delivered but missing. Check with household members and neighbors, look around your property, and confirm the address on your tracking. Packages sometimes show as delivered a day early. If it still hasn’t turned up after 48 hours, contact us and we’ll help you file a claim with the carrier.
Damaged in transit. Contact us within 5 days of delivery with photos of the damaged item and the shipping box. We’ll work with you and the carrier on a resolution.
Lost in transit. If tracking stalls for more than 7 business days with no movement, reach out. We’ll open a trace with the carrier.
We’re not liable for packages lost or stolen after confirmed delivery, but we’ll do what we can to help you resolve it.
Prefer to skip shipping? Select local pickup at checkout and collect your order at our Winter Garden shop during business hours. We’ll email you when it’s ready. Please bring your order confirmation and a photo ID.
RETURNS AND REFUNDS
Divine Wellness does not offer returns.
We sell supplements, CBD, personal care products, gemstones, and other wellness items—categories where product safety, integrity, and consumer protection make returns impractical. Once a product leaves our hands, we can’t verify how it’s been stored or handled, and we won’t resell anything we can’t stand behind.
We know that’s a firm policy. Here’s how we handle it in practice.
We review every issue individually.
If something’s wrong with your order—you received the wrong item, something arrived damaged or defective, or a product isn’t performing as it should—contact us. We want to know.
Reach out within 14 days of delivery with:
We’ll look at it honestly and work with you toward a fair resolution. Depending on the situation, that might mean a replacement, a store credit, a partial adjustment, or a manufacturer claim.
Important: Because we review each case individually, we can’t promise any specific outcome in advance. Contacting us starts a conversation, not a guaranteed refund.
When a problem appears to be a manufacturing defect—a bad seal, a quality issue, a bad batch—we notify the manufacturer directly on your behalf.
Many of our brand partners have their own satisfaction guarantees and will resolve the issue themselves, sometimes with a replacement or refund directly to you. That’s often the fastest and best outcome, and we’ll help facilitate it.
But manufacturer policies are theirs, not ours. We can’t guarantee how a manufacturer will respond or promise a refund on their behalf. What we can promise is that we’ll advocate for you and report the issue.
Gemstones, crystals, and other natural products vary. Differences in color, size, shape, banding, inclusions, and surface texture are inherent to natural material, not flaws. Product photos are representative examples, not the exact piece you’ll receive.
Variation of this kind isn’t grounds for a return or refund.
Need to cancel? Email us as soon as possible. If your order hasn’t been packed or shipped, we’ll cancel it and refund you in full.
Once an order ships, it can’t be canceled.
Rock Box and other subscriptions. You can cancel your subscription at any time—but cancellation applies to future billing cycles. Boxes already billed or shipped are final and non-refundable.
Curated boxes are exactly that: curated by us. Contents vary month to month, and we can’t offer refunds or exchanges based on which items you receive.
Manage or cancel your subscription in your account, or contact us and we’ll take care of it.
Sale, clearance, and closeout items are final sale with no exceptions.
Gift cards are non-refundable and cannot be redeemed for cash, except where required by law.
Cancellations and rescheduling. Please give us at least 24 hours’ notice. We’ll happily reschedule at no charge.
Late arrivals. Your session may be shortened so we can stay on time for the next guest. Full price still applies.
No-shows. Missed appointments without notice are charged in full. Repeat no-shows may require prepayment for future bookings.
Completed services are non-refundable. If you’re unhappy with your service, tell us—we want the chance to make it right.
Gift certificates for spa services are non-refundable and non-transferable for cash.
Have an issue with an order? Contact us with your order number and photos, and we’ll get to work on it.
Divine Wellness
Journey2Wellness, Inc.
95 E Palmetto St
Winter Garden, FL 34787
We typically respond within 1–2 business days.
SOMETHING WRONG WITH YOUR ORDER?
Send your order number and a couple of photos. We review every issue individually—usually within one to two business days.